Shreya Enterprises · Store Policy
Cancellation & Return Policy
Customer satisfaction comes first. Here's exactly how returns, refunds and cancellations work — clear, quick and fair.
Your return window
Delivery Day → Day 7Day 0Delivered
Day 7Window closes
Return Eligibility
What can — and can't — be returned
Eligible for return
- ✓Unused product in original packaging, tags & labels intact
- ✓Product arrived damaged or defective
- ✓Wrong item delivered
- ✓Original invoice / order ID available
Not eligible for return
- ✕Perishables (fruits, veg, dairy) already opened or consumed
- ✕Product used or packaging seal broken (non-defective items)
- ✕7-day return window has expired
How it works
Return process, step by step
Raise a request
Go to My Account → Orders, select your order and submit a Return / Refund request — or reach us on the Contact page.
We verify
Our team reviews your request within 24–48 hours.
Pickup scheduled
Once approved, we arrange a pickup — or share your nearest drop-off point.
Refund begins
After the product reaches our warehouse and passes quality check, your refund is initiated.
Money & Rewards
Refund timeline & loyalty points
5–7 days
Refunds are credited to your original payment method within 5–7 business days. COD orders are refunded via bank transfer / UPI.
Reward points on return
- Points redeemed for a discount on a returned order are automatically reversed.
- Points earned on a returned order are deducted from your account.
- Points stay valid only on successfully delivered, non-returned orders.
Before Delivery